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FAQ - Road & Cartage Trailers

Account Setup, Billing & Insurance Questions

Product, Customization & Maintenance Questions

 

Account Setup, Billing & Insurance Questions

  • What does it take for me to rent a unit from Metro?
    If we don't have a relationship with you already, we ask that you fill out our credit application and fax or email it to the office you'll be doing business with.
     
  • How much does the product I want cost?
    Product prices vary widely based on rental term, customization and availability. Please use our Quote Request Form or Call Us and we'll get you a price right away.
     
  • Does Metro sell or finance this equipment?
    Though we are primarily a rental operation, we are willing to price a unit at a customer's request. Call Us or use our Quote Request Form and explain what you are looking for and we'll get back to you.
     
  • What insurance requirements do you have?
    We require any company who is renting a road product to carry an automotive policy with a $1,000,000 minimum. We will need to be listed as an additional insured and loss payee on your policy.
     
  • What are your billing terms?
    Our bills are due upon receipt. We bill in the early days of each rental period so you pay for your current month's use, we do not bill in arrears.
     
  • Do you require a deposit?
    Depending on the equipment ordered (new equipment, customizations, etc.) and our familiarity with your company, we may or not need a deposit to begin the rental.
     
  • When do you begin billing me rent?
    We begin billing as soon as the equipment is in your posession. We always bill for the current rental timeframe and do not require rent payment before delivery.
     
  • Do you prorate your rent?
    Some products are prorated and billed from the first of the month. Some items are billed in monthly increments.
     
  • I have equipment like yours that I want to sell or trade in. Does Metro buy used equipment?
    Occasionally Metro does buy used equipment. Call Us if you are interested in selling something we may want to own.
     
  • How do I get my trailer(s)?
    You can pick up your equipment or have it delivered by our expert delivery team.

     

Product, Customization & Maintenance Questions

  • I need specialized equipment I don't see listed on this site. Can Metro help me?
    There are a vast number of specialized trailer options and while Metro does not carry every variation we will do everything we can to provide you with the equipment you need or point you in the right direction. Contact Us or use our Quote Request Form for more information.
     
  • Do your trailers come equipped with satellite tracking?
    We can provide you with satellite tracking equipment from skybitz if you are interested.
     
  • What if I have a maintenance issue?
    The Customer is responsible for all maintenance of road and cartage equipment including tire and brake servicing and replacement. If you have a specific issue come up, Contact Us and we'll be happy to help.
     
  • What do I do when I need to return my equipment?
    Equipment needs to be returned to the location from which it was picked up or, for a pickup fee, we can transport the equipment for you.  Either way, Contact Us and let us know that you'll be returning your equipment.